1. Introduction

FastCert Translations Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and translation services.

By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, billing address, and other details necessary to provide our services.

Documents for Translation: Any files you upload to our platform for translation purposes.

Payment Information: Processed securely through third-party payment providers (we do not store your card details).

Technical Information: IP address, browser type, operating system, and cookies to improve website functionality.

3. How We Use Your Information

We use your personal information to:

-Provide certified translation services

-Process payments and issue invoices

-Communicate with you regarding your orders

-Maintain secure access to your documents and account

-Comply with legal and regulatory obligations (e.g., HMRC requirements)

-Improve our website and services

4. Legal Basis for Processing

We process your personal data based on:

- Contractual necessity: To fulfill our service agreement with you

- Legal obligations: To meet tax and regulatory requirements

- Consent: When you opt-in to marketing communications

- Legitimate interests: To operate and improve our services

5. Data Storage & Security

- All uploaded documents are stored on secure UK/EU-based servers.

- We use encryption (SSL) to protect data during transfer and storage.

- Documents are deleted from our systems [insert timeframe, e.g., 90 days] after completion unless required by law.

- Access is restricted to authorized personnel only.

6. Sharing of Information

We do not sell your data. We may share your information with:

- Professional translators: Only for the purpose of completing your translation order

- Payment processors: For secure payment handling

- Legal authorities: If required by law

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings, but this may affect functionality.

8. Your Rights (GDPR)

Under UK and EU data protection laws, you have the right to:

- Access, correct, or delete your personal data

- Withdraw consent for data processing

- Request data portability

- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@fastcerttranslations.co.uk.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.

11. Contact Us

For any privacy-related questions or concerns, please contact:

FastCert Translations Ltd
67 Willows Road
Bourne End, Buckinghamshire
SL8 5HG, UK

Email address: info@fastcerttranslations.co.uk

Phone: +44 7599 443620